Scheduled Maintenance Due to planned maintenance, our website will be temporarily unavailable on December 3d starting from 17:30 ECT. This may take a few hours. During the maintenance, the Digidentity platform will remain accessible; to log in, please go directly to https://auth.digidentity.eu/. We apologise for the inconvenience.

What’s New? When logging into https://my.digidentity.eu/ you now see a new 'Rejected Purchases' section for all purchases that have issues and need your attention.

Why the Change? Previously the https://my.digidentity.eu/ page only had two categories: Continue registration and My products. When a product had issues, it would show under 'My products'. This created the impression that a faulty product had no issues and caused confusion. This improvement makes it easier for users to see and understand which registrations have issues and inform them they have to contact the service desk.

Who is Impacted? All users with rejected purchases or products.

What’s New? As part of our website-wide update, we’re changing the wording from “services” to “products”.

Why the Change? After listening to feedback and reviewing how our offerings were being perceived, we decided to update our website terminology from “services” to “products”. The term “services” sometimes suggested that offerings might be free or intangible, which caused confusion for our customers. By using “products”, we more accurately reflect the value, structure, and pricing of what we provide, making it clear that these are tangible, paid solutions designed to meet specific needs. This change helps set clear expectations and better communicates the quality and impact of what we offer.

Who’s Impacted? All users. Please note: some pages or articles may still refer to “services” for now. These references will be updated soon as part of the ongoing site improvements.

What’s New? We’ve improved the account recovery flow for products that require an NFC-enabled identity document (e.g., Qualified e-Signature, Right to Work, Right to Rent, and eHerkenning-level 4). When a user tries to recover their account and selects “No, there is no chip symbol” after choosing their document type, a new prompt will now appear with the message: NFC chip required.

Why the Change? Previously, users attempting recovery without an NFC-enabled document could end up confused, as there was no clear indication why their document wasn’t accepted. This update provides immediate and transparent feedback, ensuring users understand that only NFC-enabled identity documents can be used for recovery of products with Smart Card Level 4 requirements. This improvement eliminates uncertainty and helps guide users smoothly through the recovery process.

Who’s Impacted? All users recovering accounts linked to products that require an NFC-chipped document.

What’s New? We’ve refined the messaging in our ‘Purchase Rejected’ emails to provide clearer explanations for why a registration may have been rejected. Previously, these notifications were sent via the ‘Registration Change’ email, which could be confusing.

Key changes include: Clearer reasoning for rejection, with additional rejection reasons included. Rejected products will no longer appear in the ‘Continue Registration’ section on my.digidentity.eu. Users are now prompted to contact the Service Desk for support in continuing their registration.

Why the Change? This update helps users understand why a registration was rejected and provides actionable guidance, reducing confusion and improving the overall registration experience.

Who’s Impacted? All admins will see the improved email messaging and updated workflow.