New Features
While we don’t have any new features to share this week, rest assured, we’re always working behind the scenes on exciting innovations to improve your experience.
Stay tuned for what’s coming next!
Improvements
Clearer Recovery Options for Blocked or Expired Pin/2-factor authenticator
We’ve listened to your feedback and made important changes to improve the account recovery experience for users with blocked or expired pin/ 2-factor authenticator.
What’s New?
Previously when a user’s pin was blocked or they simply could not remember it they were often left without any clear instructions, making the process confusing and often unworkable.
Improved Recovery Flow
Here’s what users can now expect from our simple account recovery process.
When attempting to recover their account via the web please follow the steps explained below:
- Start Recovery by entering your email, password, and date of birth.
- You will now see a “Recover Authenticator” screen even with blocked/expired authenticator.
- Clicking “Recover” will take you to the Services page, where only the products that need to be re-activated will be shown.
- If you click “Cancel”, you’ll be redirected to the 2FA settings page. From there, clicking on the three-dot menu next to your authenticator will now includes the “Recover” option.
Why the Change?
Previously, users weren’t offered a recovery option when their pin was blocked, causing unnecessary confusion and prolonged recovery process, with this improvement users can easily recover their own account.
This improvement makes the process:
- More transparent
- User-friendly
- Secure
Please note blocked PINs could indicate lost or stolen devices, therefore it’s clear that re-identification is required in these scenarios for your safety.
Please see below for examples.
Who Is Impacted?
All Digidentity users with a blocked or expired pin/ 2-factor authenticator who need to recover their account via the web portal.
Clearer Instructions for NFC ID Scanning in the App
We’re always looking for ways to make your experience smoother and more intuitive and this update is no exception!
What’s New?
We’ve updated the instructions for scanning NFC-enabled ID documents in the Digidentity app.
Our previous guidance wasn’t as clear as it could be, and we noticed that some users were left unsure about how to complete the document upload process.
Why the Change?
By improving the clarity of the instructions, we aim to reduce confusion and ensure users know exactly what steps to follow when uploading an ID document with an NFC chip. This helps you complete your verification faster, with fewer interruptions.
Please see below for examples.
Who Is Impacted?
All users uploading NFC-enabled identity documents through the Digidentity app.
Better instructions mean a better experience and we’re committed to continually improving both. Thanks for your feedback, and stay tuned for more enhancements!
Bug Fixes
Permission Screen Notification – Now Showing the Right Info
Previously, when managing roles and permissions, some users encountered misleading behaviour:
If you selected the ‘Authorised’ tab while creating a role, then navigated to ‘All’ and back again, the screen might have incorrectly displayed: "No service providers or services found"
In some cases, selecting ‘Authorised’ could even show all services, instead of just the authorised ones.
This issue has now been resolved! The service list now accurately reflects your selection every time to eliminate any confusion.
Please see below for examples.
Digidentity Wallet – Performance Boost & Bug Fixes
We’ve also addressed several issues in the Digidentity Wallet, leading to:
- Smoother navigation
- Improved stability
- Fewer interruptions during use
These updates make the app more reliable, helping you manage your digital identity with greater ease and confidence.
General updates
No General updates to report this week.