In the ever-evolving landscape of digital identity, Digidentity now launched the Digidentity Wallet. To shed some light on this groundbreaking innovation, we sat down with some key persons that worked on the Digidentity Wallet through the past few years. Meet Marco, Lex & Monica.
How does the Digidentity Wallet ensure user data is protected?
In the digital age, concerns about security and privacy have taken center stage. As we navigate an increasingly interconnected world, protecting your digital identity is the standard. Marco, our Head of Product Management, ensures, ‘’The Digidentity Wallet addresses security and privacy concerns by following modern security standards and providing users with the ability to give informed consent for selective disclosure of their data. These features work together to protect user data while empowering users to control how their information is used.’’
Additionally, Monica, our Product Owner, adds ‘’Digidentity is a certified Qualified Trust Service Provider. Customer data is securely stored on Digidentity servers.’’ This status underlines our commitment to hold our solutions to the highest security protocols.
What measures are in place to prevent unauthorised access to the Digidentity Wallet and the services it contains?
‘’The Digidentity Wallet prioritises security to prevent unauthorised access and protect user data.’’, Marco starts. He further explains, ‘’To achieve this, the platform has implemented a series of robust security measures, drawing inspiration from the security standards adopted by modern banking applications. The foundation of Digidentity Wallet's security architecture is the innovative use of virtual smart cards, a patented solution that emulates the security concept of physical smart cards, but in a digital format securely housed within the app. In line with the highest security practices, Digidentity Wallet enforces Strong Customer Authentication (SCA), this mandates users to provide multiple layers of verification before accessing their accounts or executing sensitive transactions.
What precautions and procedures are in place in case a user's device is lost or stolen, potentially putting their digital wallet access at risk?
Loss or theft of a device doesn't spell doom for your digital wallet access. Monica elaborates, ‘’The Digidentity Wallet will never be lost like a physical wallet. Even if you lose your device, you can still access the digital wallet from another device. Also, you can recover access to your digital wallet in case you lost it.’’.
There are several precautions and procedures in place to mitigate risks. ‘’We start with a set of self-service options that empower users to take immediate actions to secure their accounts without relying solely on customer support. For users who reach out for assistance, our customer support team is trained to guide users through the recovery process, helping them regain access to their digital wallets while following appropriate security protocols. It's important for users to understand that recovery may not always be possible, particularly if the necessary security measures aren't in place.’’, Marco explains.
‘’Users can even remotely disable or lock their Digidentity Wallet to prevent unauthorised access in the event that someone’s phone is lost or stolen.’’ - Monica
Does the Digidentity Wallet compensate on user friendliness to ensure a secure product?
Our Head Product Designer Lex Postma outlines the streamlined steps, enabling users to quickly access their digital wallet, without compromising on security. ‘’The onboarding has been greatly simplified. When you first install the Digidentity Wallet you are greeted with a nice tour on how you can use it. After that you simply enter your email address, confirm it, and choose a PIN code. Now you have your wallet with a digital ID card, and you are ready to add your first cards by registering for the services you want. This can be for eSignatures, eHerkenning, and many of the other services we support on the highest assurance levels.’’
